Q: How can I place an order?
A: Orders can be placed directly through our website by selecting your desired rug, choosing your custom options, and completing checkout. Additionally, we offer a bespoke service allowing customers to submit a sketch or design concept for a custom rug. Simply complete our custom request form, and we’ll exchange emails to confirm all details. Once finalized, we’ll provide a quote along with available payment options.
Q: Which payment methods do you accept?
A: We accept Credit Cards (Visa, MasterCard, American Express, Discover), Debit Cards, PayPal, Apple Pay, Google Pay, and Bank Transfers. You can also split your payment into four installments through Afterpay, and Klarna.
Q: Can I customize the size and color of my rug?
A: Yes, we offer customization options for our Beni Mrirt (hand-knotted) and Kilim (flatweave) rugs. Select primary and secondary colors and custom dimensions directly on the product page.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping within the U.S. is free. For international shipping, please review our detailed Shipping Policy.
Q: How long will my order take to arrive?
A: Delivery typically takes 4-7 business days. Made-to-order rugs production times vary as follows:
Specific timelines are provided on each product page at checkout.
Q: Can I return or exchange my rug?
A: All sales are final. Izil Studio does not accept returns or exchanges. Please double-check all measurements, colors, and details carefully before placing your order.
Q: How should I care for my rug?
A: For best results, vacuum your rug regularly on a low-power setting with a flat nozzle. Avoid using a vacuum with a beater bar or rotating brush. More detailed care instructions can be found on our Rug Care page.
Q: Where are your rugs made?
A: All Izil Studio rugs are handmade by skilled artisans in the Atlas Mountains of Morocco, using traditional techniques and natural materials.
Q: Are your rugs ethically made?
A: Absolutely. Ethical craftsmanship, fair wages, and sustainable practices are at the heart of Izil Studio’s mission. We directly support Moroccan artisans and their communities.
Q: Are there variations in made-to-order rugs?
A: Every Izil rug is woven to order, meaning no two pieces are exactly alike. Minor variations in size (up to 3-4″) and pattern placement may occur depending on your chosen dimensions—these are beautiful marks of true craftsmanship. Natural wool may show subtle tonal shifts due to organic shading, and the colors of your rug may appear slightly different in person than on your screen. We view these small irregularities as signs of authenticity and craftsmanship, reminders that your rug was handmade exclusively for you.
Q: What materials do you use?
A: Our rugs are primarily crafted from 100% natural wool, sourced from the first shearing of young sheep, ensuring softness and durability. Some rugs are made from cotton or silk—each rug’s specific materials are detailed on its product page.
Q: Are lamb’s wool rugs hypoallergenic?
A: Rugs made from lamb’s wool are naturally hypoallergenic to some extent, as wool resists dust mites and bacteria. However, no rug can be guaranteed 100% hypoallergenic. The impact will also depend on proper care and regular vacuuming to minimize allergens.
Q: What’s the difference between hand-knotted and flatweave rugs?
A: Hand-knotted rugs (such as our Beni Mrirt rugs) are thicker, denser, and offer intricate designs and durability. Flatweave rugs (such as Kilims) are lighter, reversible, and ideal for a more minimalist look.
Q: How do you ensure sustainability?
A: Izil Studio prioritizes slow, intentional production, using natural materials and traditional, low-impact techniques to minimize waste and environmental impact.
Q: Do you produce rugs in large quantities?
A: No, our production is intentionally limited and mindful. We produce with care and respect for the environment and artisan communities, avoiding excess and waste.
Q: How can I get assistance if I have more questions?
A: Our team is always here to help. Please reach out via our contact form, email (info@izilstudio.com). We aim to respond within 24 hours.
Here’s a quick look at how different rug sizes can work in your rooms. Want more detailed tips on finding your perfect rug size? Read our rug size guide!
Bedroom
The key here is making sure there’s enough rug space on each side of your bed—we suggest leaving at least 3 to 4 feet for extra comfort.
Twin bed
Twin Bed with a 5’x8’ Rug
You can place a 4’x6’ or 5’x8’ rug under the lower two-thirds of your twinbed, leaving your nightstands off the rug. This way, you’ll still have plenty of cozy rug space around the bed to comfortably step onto each morning.
Twin Bed with a 6’x9’ Rug
If you’d like more rug space at the foot of your bed, a 6’x9’ rug is perfect—it nicely anchors your furniture and feels balanced.
